Metadata
Title
ICT Facilities
Category
undergraduate
UUID
a55f315c04c945db972ab55cab7469b4
Source URL
https://www.maastrichtuniversity.nl/support/ict-facilities
Parent URL
https://www.maastrichtuniversity.nl/
Crawl Time
2026-03-24T07:25:44+00:00
Rendered Raw Markdown

ICT Facilities

Source: https://www.maastrichtuniversity.nl/support/ict-facilities Parent: https://www.maastrichtuniversity.nl/

UM offers a range of ICT facilities to students, staff and guests. This includes WiFi, your UM account, different ways to print and an own desktop environment.

All services by ICTS

You can find an overview of all services that ICTS offers on our ICTS Self-Service Portal.

ICTS Servicedesk

IT support for students and staff\ \  ICTS Self-Service Portal\ +31 43 38 85555\ Mondays to Fridays 8.00 - 17.00\ Every 2nd and 4th Thursday of the month we               close at 16:00

Manuals and ICT Services

ICTS Servicedesk provides manuals for various situations. You can find them below, and in the future also on the ICTS Self-Service Portal.

Visit the  ICTS Self-Service Portal for a complete overview of our Services (login required).

Maintenance, Outages and IT projects

Consult our Outages page for current outages. There you can also find the ICTS maintenance calendar  for scheduled maintenance.

Account and MFA

Visit our ICTS Self-Service Portal for everything about your account. If you want to change your password because you have forgotten it or it's due for a renewal, you can do so here.

Change your password and manage your account\  Multi Factor Authentication

Email and Calendar

Visit our ICTS Self-Service Portal for everything about setting up your email app and default UM web settings.

All email manuals\  Ecosia search engine

Internet and WiFi

Visit our ICTS Self-Service Portal for everything about setting up your online connection.\ \  Connect to UM WiFi \  Connect to UM VPN\  Quick start Eduroam\  WiFi for guests (eVA)

\

Please also visit our ICTS Self-Service Portal for even more information about printing at UM.

Manuals Printing\  Help Center print, copy, scan and send

Software and Applications

Visit our ICTS Self-Service Portal for everything about working on UM computers.

Virtual Digital workplace (Employees)\  Student Desktop Anywhere (Students)\  Software for personal use\  Access UM network shares on your own computer

Data storage

Visit our ICTS Self-Service Portal for everything about data storage solutions.

Data storage solutions

Cybersecurity

Rules and advice about the use of ICT services. Read more about cybersecurity here.

Visit ICTS Servicedesk Front Offices

ICTS Servicedesk City Centre and Randwyck Front Offices

Our library student assistants working for ICTS can assist you with most IT related questions. You can find them at the ICTS front offices in the UM Library locations at Grote Looiersstraat 17 (GL17) and Universiteitssingel 50 (UNS50).

Our ICTS Front Office is open from Monday to Friday from 10:30 - 17:00.

When the desk is not occupied you can contact us using the ICTS Self-Service Portal or phone: +31 43 388 5555.

Divergent opening hours ICTS Servicedesk Academic year 2025/2026

The ICTS Service Desk is closed on:

2026