# ICT Facilities
**Source**: https://www.maastrichtuniversity.nl/support/ict-facilities
**Parent**: https://www.maastrichtuniversity.nl/
UM offers a range of ICT facilities to students, staff and guests. This includes WiFi, your UM account, different ways to print and an own desktop environment.
## All services by ICTS
You can find an overview of [all services that ICTS offers](https://servicedesk.icts.maastrichtuniversity.nl/tas/public/ssp/09d1e33f-17a1-4573-98d2-20875712a4e4) on our [ICTS Self-Service Portal](https://servicedesk.icts.maastrichtuniversity.nl/tas/public/index.jsp).
## ICTS Servicedesk
**IT support for students and staff**\
\
[ICTS Self-Service Portal](https://servicedesk.icts.maastrichtuniversity.nl/tas/public/index.jsp)\
+31 43 38 85555\
Mondays to Fridays 8.00 - 17.00\
Every 2nd and 4th Thursday of the month we close at 16:00
##
### Manuals and ICT Services
ICTS Servicedesk provides manuals for various situations. You can find them below, and in the future also on the [ICTS Self-Service Portal](https://servicedesk.icts.maastrichtuniversity.nl/tas/public/index.jsp).
Visit the [ICTS Self-Service Portal](https://servicedesk.icts.maastrichtuniversity.nl/tas/public/index.jsp) for a complete overview of our Services (login required).
### Maintenance, Outages and IT projects
Consult our [Outages page](https://www.maastrichtuniversity.nl/outages) for current outages. There you can also find the [ICTS maintenance calendar](https://maastrichtuniversity.sharepoint.com/sites/UM-Calendar/Lists/ICTS%20Infra%20CAB/calendar.aspx) for scheduled maintenance.
### Account and MFA
Visit our [ICTS Self-Service Portal](https://servicedesk.icts.maastrichtuniversity.nl/tas/public/index.jsp) for everything about your account. If you want to change your password because you have forgotten it or it's due for a renewal, you can do so here.
[Change your password and manage your account](https://www.maastrichtuniversity.nl/support/ict-services/manuals/change-your-password-and-manage-your-account)\
[Multi Factor Authentication](https://www.maastrichtuniversity.nl/mfa)
### Email and Calendar
Visit our [ICTS Self-Service Portal](https://servicedesk.icts.maastrichtuniversity.nl/tas/public/index.jsp) for everything about setting up your email app and default UM web settings.
[All email manuals](https://servicedesk.icts.maastrichtuniversity.nl/tas/public/ssp/content/detail/knowledgeitem?unid=ad4cf6cef1e34032bebf874c4ff6e558)\
[Ecosia search engine](https://servicedesk.icts.maastrichtuniversity.nl/tas/public/ssp/content/detail/knowledgeitem?unid=64c100218b7a4d989cdbc4b83016f0e6)
### Internet and WiFi
Visit our [ICTS Self-Service Portal](https://servicedesk.icts.maastrichtuniversity.nl/tas/public/index.jsp) for everything about setting up your online connection.\
\
[Connect to UM WiFi](https://servicedesk.icts.maastrichtuniversity.nl/tas/public/ssp/content/detail/knowledgeitem?unid=dda1089a551240ae88f962bf475806fc) \
[Connect to UM VPN](https://servicedesk.icts.maastrichtuniversity.nl/tas/public/ssp/content/detail/knowledgeitem?unid=480b696643c84492bc81290372af79f4)\
[Quick start Eduroam](https://www.maastrichtuniversity.nl/support/ict-services/manuals/quick-start-eduroam)\
[WiFi for guests (eVA)](https://www.maastrichtuniversity.nl/support/ict-services/manuals/wifi-guests-eva "WiFi for guests (eVA)")
\
### Print, Copy and Scan
Please also visit our [ICTS Self-Service Portal](https://servicedesk.icts.maastrichtuniversity.nl/tas/public/index.jsp) for even more information about printing at UM.
[Manuals Printing](https://www.maastrichtuniversity.nl/manuals-printingum "Manuals Printing@UM")\
[Help Center print, copy, scan and send](https://ummycampusprint.zendesk.com/hc/en-gb)
### Software and Applications
Visit our [ICTS Self-Service Portal](https://servicedesk.icts.maastrichtuniversity.nl/tas/public/index.jsp) for everything about working on UM computers.
[Virtual Digital workplace (Employees)](https://servicedesk.icts.maastrichtuniversity.nl/tas/public/ssp/content/detail/service?unid=1e1e748ef22a47889712adfc811ff18f)\
[Student Desktop Anywhere (Students)](https://servicedesk.icts.maastrichtuniversity.nl/tas/public/ssp/content/detail/knowledgeitem?unid=30e01d894f1242859294d79a34106a84)\
[Software for personal use](https://servicedesk.icts.maastrichtuniversity.nl/tas/public/ssp/ff39aa7a-7aa2-49c3-827f-0cf6aae1448e)\
[Access UM network shares on your own computer](https://servicedesk.icts.maastrichtuniversity.nl/tas/public/ssp/content/detail/knowledgeitem?origin=sspTile&unid=4f414283b2874b4ea65a1a57865a6145)
### Data storage
Visit our [ICTS Self-Service Portal](https://servicedesk.icts.maastrichtuniversity.nl/tas/public/index.jsp) for everything about data storage solutions.
[Data storage solutions](https://servicedesk.icts.maastrichtuniversity.nl/tas/public/ssp/content/detail/knowledgeitem?unid=303977fa534e40c5be4b2e2645c09b47)
### Cybersecurity
Rules and advice about the use of ICT services. Read more about cybersecurity [here](https://www.maastrichtuniversity.nl/cyber-security).
## Visit ICTS Servicedesk Front Offices
### ICTS Servicedesk City Centre and Randwyck Front Offices
Our library student assistants working for ICTS can assist you with most IT related questions. You can find them at the ICTS front offices in the UM Library locations at Grote Looiersstraat 17 (GL17) and Universiteitssingel 50 (UNS50).
Our ICTS Front Office is open from Monday to Friday from 10:30 - 17:00.
When the desk is not occupied you can contact us using the [**ICTS Self-Service Portal**](https://servicedesk.icts.maastrichtuniversity.nl/tas/public/index.jsp) or phone: **+31 43 388 5555**.
### Divergent opening hours ICTS Servicedesk Academic year 2025/2026
**The ICTS Service Desk is closed on:**
**2026**
- 16th & 17th of February: Carnival
- 3rd of April: Good Friday
- 6th of April: Easter Monday
- 27th of april: King's day
- 5th of May: Liberation day
- 14th of May: Ascension Day
- 25th of May: Pentecost Monday
- 25th of December: Christmas