# Student support and advice

**Source**: https://www.york.ac.uk/students/support/

Need assistance? Whether it's a simple question or more in-depth support, there's a variety of help on hand for you while studying.

For out-of-hours support, call **999 for emergencies** or contact Campus Safety via the [SafeZone app](https://www.york.ac.uk/about/campus/campus-safety/safezone/) or telephone **01904 32 3333** (for urgent queries) or **01904 32 4444** (for general security and safety questions).

For brief enquiries, [Reception Services](https://www.york.ac.uk/about/departments/support-and-admin/estates-and-campus-services/receptionservices/) staff at the Ron Cooke Hub and the Information Centre can provide directions and information on all University services, as well as support with residential mail, keys and fault reporting.

## Student Hub

**If you're not sure who to contact for support, start at the Student Hub.**

The Student Hub is a first point of contact for support and advice. We can help with quick queries, advice on managing your money, private housing issues, or help with any disability or mental health related queries.

Based in the Student Hub you will find:

- [Disability Services](https://www.york.ac.uk/students/support/disability/)
- [Open Door](https://www.york.ac.uk/students/health/help/open-door/)
- [Student Support Team](https://www.york.ac.uk/students/support/student-support-team/)

[Find out more about how Student Support can help you](https://www.york.ac.uk/students/support/student-hub/)

## If things go wrong

### [Report an incident](https://reportandsupport.york.ac.uk)

### [Support for harassment, bullying and sexual misconduct](https://www.york.ac.uk/about/harassment-sexual-misconduct/)

### [Complaints and appeals](https://www.york.ac.uk/students/help/appeals/)

## Support for our communities

### [International students](https://www.york.ac.uk/students/support/international/)

### [Student Communities Programme](https://www.york.ac.uk/students/support/communities/)

### [Disability](https://www.york.ac.uk/students/support/disability/)

### [Online & distance learners](https://www.york.ac.uk/students/support/distance-learners/)

## Support topics

### [Managing your money](https://www.york.ac.uk/students/finance/managing-your-money/)

### [Private housing](https://www.york.ac.uk/students/accommodation/private-sector/)

### [Health and wellbeing](https://www.york.ac.uk/students/health/)

### [Employment rights](https://www.york.ac.uk/students/work-volunteering-careers/apply-interview/looking-for-work/employment-rights/)

### [Faith and religion](https://www.york.ac.uk/students/support/faith/)

### [Equality, diversity & inclusion](https://www.york.ac.uk/about/equality/)

## Support with increasing costs of living

The current cost of living crisis is affecting everyone. Find all the support we offer in one place. You can also sign up for free with our partner financial wellbeing platform, Blackbullion.

[Visit the cost of living hub](https://www.york.ac.uk/students/support/cost-of-living-hub/)

## Support for your studies

Our [Student Academic Engagement and Wellbeing Policy](https://www.york.ac.uk/students/support/engagement-wellbeing-policy/) sets out how we support you to participate fully in your studies so that you can make the most of everything university life has to offer. We ask you to [check-in](https://www.york.ac.uk/students/support/check-in/) to on-campus teaching sessions to help us quickly identify if it looks like you may be struggling or experiencing difficulties.

Every taught student has a [personal supervisor](https://www.york.ac.uk/students/support/personal-supervisor/) to help and advise you on all aspects of life at university. You should meet with your supervisor regularly and discuss any issues preventing academic progress as well as ways to develop your study skills.

### [Your personal supervisor](https://www.york.ac.uk/students/support/personal-supervisor/)

### [Check-In](https://www.york.ac.uk/students/support/check-in/)

### [Academic progress issues](https://www.york.ac.uk/students/studying/progress/)

### [Study skills](https://www.york.ac.uk/students/studying/skills/)

## Your college

Your college helps you get involved in student life and is a gateway to explore the wider university community. With a team of staff and student volunteers, your college fosters your sense of belonging, helping you to make friends and try out new things.

[Colleges at York](https://www.york.ac.uk/colleges/)

## Your Students' Union

York SU Advice & Support provides independent and confidential advice and guidance to students on academic issues, University policies and procedures, and personal and wellbeing issues.

[York SU Advice and Support](http://www.yorksu.org/advice-support)

## Success at York Toolkit

Are you looking for motivation? Feeling stressed? Dealing with a setback? Not sure how to think about your future? Use our Success at York Toolkit to develop skills and motivation to ensure you get the most out of your time at York.

[Success at York Toolkit](https://www.york.ac.uk/students/support/success-at-york-toolkit/)