# Student Support

**Source**: https://www.york.ac.uk/students/support/student-support-team/
**Parent**: https://www.york.ac.uk/students/support/

The Student Hub is the first point of contact for support and advice queries.

**For out-of-hours or emergency support:** \
In an emergency, call 999\
If it's urgent but not dangerous, contact [Campus Safety](https://www.york.ac.uk/about/campus/campus-safety/) on 01904 32 3333 or via the [SafeZone app](https://www.york.ac.uk/it-services/tools/safezone/)\
For general security and safety questions, contact [Campus Safety](https://www.york.ac.uk/about/campus/campus-safety/) on 01904 32 4444 or via the [SafeZone app](https://www.york.ac.uk/it-services/tools/safezone/)

## For general queries

Our Student Information Team can help with general queries. We can help if you need to request any official letters not available through [e:vision](https://evision.york.ac.uk/) via the [request a document](https://www.york.ac.uk/students/studying/manage/student-record/document-request/#tab-4) web page or if you need to get HEDD verification for an employer, embassy or agency.

**In person:** The [Student Hub is in Sally Baldwin Block D](https://www.york.ac.uk/map/#locid369) on Campus West. Open 10am - 4pm, Monday - Friday \
**Phone us:**+44 (0)1904 32 4140\
**Email us:** [student-hub@york.ac.uk](mailto:student-hub@york.ac.uk) (the team will respond within five working days)

## For support and advice

Our Support and Advice Team provide support around:

- money management
- Student Finance queries
- private housing issues
- practical implications of academic progress issues
- specialist support for students from under-represented groups with our [Student Communities Programme](https://www.york.ac.uk/students/support/communities/)

If you have difficulties completing the self-referral from, the Student Information Team, based in the Student Hub, can help.

[Support and advice referral form](https://docs.google.com/forms/d/e/1FAIpQLSc4f_aXQ7i-X-sp8ygC_4Qzb8HekDZsz2BVwsh0dQon4IG3LQ/viewform)

## For help with wellbeing and mental health

[Open Door](https://www.york.ac.uk/students/health/help/open-door/) is a team of Mental Health Practitioners and Student Wellbeing Officers providing free support to registered students experiencing psychological or mental health difficulties. If you need support with your mental health or wellbeing, complete the Open Door referral form and we will endeavour to contact you within two working days.

Open Door is not an emergency service; if your situation requires an immediate response, please visit our [in crisis now](https://www.york.ac.uk/students/health/crisis/) page.

[Open Door referral form](https://studentportal.pcmis.com/open.html)

## For international students

The [International Student Support Team](https://www.york.ac.uk/students/support/international/) supports international students both in person and remotely via appointments, drop-ins and email. We help with:

- healthcare entitlements and access
- visas and immigration
- opening UK bank accounts
- travelling to York and other pre-arrival guidance

Fill in our international student self-referral form to access support or, if you have quick questions, visit us at one of our [online drop-in support sessions](https://www.york.ac.uk/students/support/international/drop-in/).

[International student support referral form](https://forms.gle/tPHjkJnwDxZUHwLc9)

> ### Other support
>
> We can also assist you with queries relating to [Support to Study](https://www.york.ac.uk/students/studying/progress-issues/support-to-study/) and the [Check-In system](https://www.york.ac.uk/students/support/check-in/) - visit the web pages to find out more.