# Urgent or emergency wellbeing support

**Source**: https://www.bath.ac.uk/corporate-information/urgent-or-emergency-wellbeing-support/
**Parent**: https://www.bath.ac.uk/campaigns/santander-scholarship/

## If you need to talk to somebody urgently about your, or a friend's or student's wellbeing call the support helplines that are open 24 hours a day, every day.

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Factsheet

# Emergency support

If you need urgent or emergency support while off-campus, please call the emergency services on 999. If you're on campus, call University Security on [01225 383999](tel:01225383999).

# Student support

If you are struggling and need some advice and support, help is available.

The University provides support for a range of issues. For more details, see our [Wellbeing A-Z](https://www.bath.ac.uk/guides/wellbeing-a-z/).

## Be Well - Talk Now - free support service

Contact our [Be Well - Talk Now](https://www.bath.ac.uk/campaigns/be-well-talk-now/) service for free, confidential advice and support. You can contact us by phone from anywhere in the world, 24 hours a day, 7 days a week, 365 days a year.

## External support

You can also contact external organisations if you need immediate advice and support.

Contact:

- [Samaritans](https://www.samaritans.org/how-we-can-help/contact-samaritan/talk-us-phone/) by calling [116 123](tel:116123)
- [Papyrus](https://www.papyrus-uk.org/) by calling [0800 068 4141](tel:0800%20068%204141) or by texting 88247
- [Shout](https://giveusashout.org/) by texting SHOUT to 85258

# Staff support in an emergency

## Our Security team

As a member of staff, you can get help from the University’s Security team 24 hours a day, every day of the year.

If you need an immediate or emergency response, call the Security team on [01225 383999](tel:01225383999).

You can also use the [SafeZone app](https://www.bath.ac.uk/campaigns/the-university-safezone-app/) to contact Security.

## External sources of support

If you need immediate advice and support:

- [contact Samaritans](https://www.samaritans.org/how-we-can-help/contact-samaritan/talk-us-phone/) by calling [116 123](tel:116123)
- [contact Shout](https://giveusashout.org/) by texting SHOUT to 85258
- [contact Papyrus](https://www.papyrus-uk.org/) (for people under 35) by calling [0800 068 4141](tel:0800%20068%204141) or by texting 88247

## Health Assured: emotional wellbeing support

If you're a member of staff, you can access free and confidential wellbeing support from registered counsellors and therapists 24 hours a day, every day of the year.

Health Assured is available to offer you practical support and information when you need it most. They also offer a range of wellbeing services to support your emotional health, both at work and at home - for you and your family. [Find out more about the services they offer](https://www.bath.ac.uk/campaigns/health-assured-wellbeing-support/).

Contact Health Assured:

- using the Wisdom app - download the app:
  - [from the App Store](https://apps.apple.com/gb/app/wisdom-learn-grow-thrive/id6462672407)
  - [on Google Play](https://play.google.com/store/apps/details?id=com.healthassured.wisdom)
- through [the Wisdom website](https://wisdom.healthassured.org/login) - use code **mha201049**
- by phone on [0800 028 0199](tel:08000280199) (free from the UK)

If you need support while you're overseas, use the app or website to avoid being charged international rates for calling from another country.

## The Education Support Partnership

You can also get free advice from [Education Support](https://www.educationsupport.org.uk/), an independent counselling service that supports staff in higher education.

You can contact Education Support on [08000 562561](tel:08000562561) or by email at [support@edsupport.org.uk](mailto:support@edsupport.org.uk)

## Domestic violence and abuse

[Find guidance on University support and links to local and national services](https://www.bath.ac.uk/announcements/domestic-violence-and-abuse-university-support-and-national-services/).

## Concerns about a student

If you are concerned about a student, please call:

- [01225 38 4321](tel:01225384321) (extension 4321) to speak to Student Support
- Security, who are available 24 hours a day, seven days a week on [01225 385349](tel:01225385349)