# My IT account : ITS : University of Sussex

**Source**: https://www.sussex.ac.uk/its/myitaccount
**Parent**: https://www.sussex.ac.uk/its/student

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Site
People (by surname)

- [Students](https://student.sussex.ac.uk)
- [Staff](http://www.sussex.ac.uk/staff)
- [Schools & services](http://www.sussex.ac.uk/schoolsandservices)
- [Sussex Direct](https://direct.sussex.ac.uk)
- [Canvas](https://canvas.sussex.ac.uk)

- [Schools](http://www.sussex.ac.uk/schoolsandservices/schools)
- [ITS](http://www.sussex.ac.uk/its)
- [Library](http://www.sussex.ac.uk/library)
- [Professional services](http://www.sussex.ac.uk/schoolsandservices/professionalservices)

- [Schools and services](https://www.sussex.ac.uk/schoolsandservices)
- [IT Services](https://www.sussex.ac.uk/its)
- [My IT account](https://www.sussex.ac.uk/its/myitaccount)

- [ITS home](https://www.sussex.ac.uk/its/home "Home page for IT Services at the University of Sussex, UK. Information and assistance on using computers and technology at Sussex.")
- [Help](https://www.sussex.ac.uk/its/help "General help and assistance with technology at Sussex")
- [Services](https://www.sussex.ac.uk/its/services "All of our services are listed here. Click on the links for more details of a particular service.")
- [My IT account](https://www.sussex.ac.uk/its/myitaccount "Staff and student logins, passwords and getting access to services.")
- [Security](https://www.sussex.ac.uk/its/security "Protecting your computer with antivirus and more information on security issues.")
- [About](https://www.sussex.ac.uk/its/about)

## My IT account

### Your password

[Change your password](https://direct.sussex.ac.uk/mle/page.php?realm=personal&page=myaccounts)\

You have a single password for most University systems. When you change your Sussex password, this will become your login for services including:

- eduroam wi-fi
- Canvas
- Sussex Direct
- E-mail
- Desktop computers

[Forgotten password](https://www.sussex.ac.uk/its/password)\
Find out how to reset your password if you've forgotten it.

#### Getting your IT username and password for the first time

When you register with the university you will be issued with a username, password and email address. If you don't know your username and password, please contact the [IT Service Desk](https://www.sussex.ac.uk/its/services/informationandsupport/helpdesk).

### Your Printing Account

You can print from your own laptop as well as from cluster PCs across the campus and to do so you need to keep your printing account topped up.
You can do this either via [Sussex Direct](https://direct.sussex.ac.uk/login.php) using a debit or credit card or by using cash in the Printing Account Banking Stations which are located in both the Library and in Shawcross. \

For more information:

- [Printing](https://www.sussex.ac.uk/its/services/printing)
- [Can I put money on my Printing Account using a debit / credit card?](https://www.sussex.ac.uk/its/help/faq?faqid=1423)

## Leaving or completing your course?

[Guidance for staff leaving the University](https://www.sussex.ac.uk/its/help/faq?faqid=2222)

[Guidance for students completing their course](https://www.sussex.ac.uk/its/help/faq?faqid=5)

## Choosing a password

- at least 12 characters long
- case-sensitive
- must contain at least one character that is not a letter, such as a digit

See the [full list of permitted non-alphabetic
characters](https://www.sussex.ac.uk/its/help/faq839).

## Problems logging in?

If after changing your password you experience difficulties logging into IT Services' online facilities, please see [FAQ 2778.](https://www.sussex.ac.uk/its/help/faq?faqid=2778)

## Role-based accounts

To change the password on a role-based account, please [contact the IT Service Desk](https://www.sussex.ac.uk/its/services/informationandsupport/helpdesk).

## New staff

[Request user account for a new member of staff](https://sussex.saasiteu.com/) (login needed)

This form should be completed by the school administrator or the new member
of staff's manager. We would appreciate as much notice as possible in order
to have access to all services ready for the start date(especially if this
is at the beginning of the Autumn term).

Updated on 17 March 2025

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