# The Sheridan Libraries

**Source**: https://guides.library.jhu.edu/refworks/classes
**Parent**: https://guides.library.jhu.edu/refworks

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# RefWorks

Tips and tricks for using RefWorks to manage citations, create bibliographies, and share citations.

- [Getting Started](https://guides.library.jhu.edu/refworks/general)
  - [HELP](https://guides.library.jhu.edu/refworks/classes)
  - [HANDOUT](https://guides.library.jhu.edu/c.php?g=202544&p=8990773)
- [Logging In](https://guides.library.jhu.edu/refworks/logging-in)
- [Citation Tools - What works with what?](https://guides.library.jhu.edu/refworks/write-and-cite)
  - [In-text Citations](https://guides.library.jhu.edu/c.php?g=202544&p=7240062)
  - [Trouble Getting RCM?](https://guides.library.jhu.edu/c.php?g=202544&p=8484651)
- [Accessibility](https://guides.library.jhu.edu/c.php?g=202544&p=9175459)
- [Group Accounts and Sharing](https://guides.library.jhu.edu/refworks/group-accts)
- [Troubleshooting and Tips](https://guides.library.jhu.edu/refworks/troubleshooting)
- [Alumni](https://guides.library.jhu.edu/c.php?g=202544&p=7070317)
- [Other Citation Tools (Zotero, EndNote, more)](https://guides.library.jhu.edu/c.php?g=202544&p=9455273)

## Help of All Kinds

- [HELP NOW](#s-lib-ctab-21472508-0)
- [Classes at JHU Libraries](#s-lib-ctab-21472508-1)
- [Online Videos and Guides](#s-lib-ctab-21472508-2)
- [Handouts](#s-lib-ctab-21472508-3)

1. Email the [JHU RefWorks support group](mailto:refworks@jhmi.edu?subject=RefWorks%20help)\
2. [Clarivate's guide to RefWorks](https://proquest.libguides.com/refworks)\
3. See this guide's [Troubleshooting and Tips](https://guides.library.jhu.edu/refworks/troubleshooting) page\
4. RefWorks' own help:\
   \
   EMAIL:  [refworks.support@proquest.com](mailto:refworks.support@proquest.com) \
   \
   CALL:   775-327-4105 or (toll free) 800-521-0600 ext 74440\
    (both available Monday-Friday, 9am-8pm Eastern)\
   \
   [**CHAT**](https://support.proquest.com/s/chat?language=en_US) (Monday-Friday, 9am-8pm Eastern time)

- You must be logged in to **this page** to use chat. Click "login" (top right)

- If you're a first-time user, you can use "forgot your password?" to get it set\
- Then you fill out a brief form to register\
- Ignore the list in the box on the left; instead, scroll down the individual boxes on the right to REFWORKS\
If it says "available," click on it to get a Chat agent

- [Welch Medical Library Classes](https://welch.jhmi.libcal.com/calendar/welch-classes?cid=15168&t=d&d=0000-00-00&cal=15168&inc=0) 

  Lists all classes offered by Welch librarians, in alphabetical order. Look for RefWorks.

##### Online guides and videos for RefWorks:

- [YouTube channel for](https://www.youtube.com/channel/UCzmTj_AGeY59VoNv-0SvcCg) RefWorks\
  ---Make sure you are looking at videos no more than about 2 years old\
  ---You can also search YouTube for more specific RefWorks help, such as "refworks sharing"
- [Clarivate's own research guide](https://proquest.libguides.com/refworks) to RefWorks

- [Mac and Microsoft Office 365](https://guides.library.jhu.edu/ld.php?content_id=49850821)
- [How To Sign Out of Word (PC)](https://guides.library.jhu.edu/ld.php?content_id=52536188)

- [<< **Previous:** Getting Started](https://guides.library.jhu.edu/refworks/general)
- [**Next:** HANDOUT >>](https://guides.library.jhu.edu/c.php?g=202544&p=8990773)