# Web browser tips

**Source**: https://services.anu.edu.au/information-technology/software-systems/web-browser-tips
**Parent**: https://services.anu.edu.au/information-technology/software-systems

## Browser recommendations for Oracle PeopleSoft applications

The University recommends the following web browsers for use with its Oracle PeopleSoft systems:

- Google Chrome v35 or later.
- Microsoft Edge v20.10240 or later.
- Microsoft Internet Explorer v8 or later.
- Apple Safari v5 or later.
- Mozilla Firefox v17 or later.

## Accessing multiple environments from one browser

Previously with all versions of commonly used browsers, if you open more than one window you cannot be logged on to multiple environments at the same time (eg ES Financials and HORUS). Whichever environment you log onto last will function correctly and the first one will error and kick you out when you go back to it and attempt to use it. The workaround was to use a different browser for each environment you wanted to use concurrently.

Internet Explorer 8 has a new function called **New Session**. Head to the File menu and click **New Session** and IE8 will spawn a new window. The new browser window will not share session cookies or session information with the original browser window.

In contrast, if you click **New Window**, **New Tab**, or **Duplicate Tab** on the File menu, or click on a desktop shortcut, the new tab or window will still share session cookies with the original tab, meaning you will be unable to log into Financials and/or HORUS and/or HRSA at the same time. At the same time, opening multiple instances of IE8 from the browser's shortcuts in various areas of the operating system such as the Start Menu will also be made under the umbrella of session merging. Only when New Session is used does the new window opened not have any cookies in common with the rest of IE8.

## American date formats

Dates are displaying in American format due to your browsers language settings. To change your browsers language:

### Internet Explorer

- Select **Tools** and **Internet Options;**
- Select the **Languages** button;
- Select **Set Language Presences;**
- Select the **Add a language** button to add a new language;
- Select **English (Australia)** and select **ADD;**
- Select **English (United States)** and select **Remove;**
- Select **OK** to save these changes;
- When you log back into the application the dates should now be displayed in Australian format.

### Google Chrome

- Select **Tools**  then **Settings;**
- Choose **Show advanced settings;**
- Choose **Language and Input settings..;**
- Select **Add,** and choose **English(Australia)** from language drop down list;
- Select English(Australia), and select **Display Google chrome in this language;**
- Select **Done** to save these changes;
- Restart computer;
- When you log back into the application the dates should now be displayed in Australian format.

### Mozilla Firefox

- Select **Tools** and **Options**
- Select **Content** then **Choose** Languages
- Choose **Select a language** to add and select **English/Australian** form the drop down list
- Select **Add**
- Select **English/United States** language and select **Remove**
- Select **OK** to save these changes
- When you log back into the application the dates should now be displayed in Australian format

### Safari

- Go to **System Preferences**
- Select **Language & Region**
- Either click the Add button (+) to add a language, or drag a different language to the top of the "Preferred languages" list. (top being 1st preference, second being 2nd preference and so on)
- Select **Australia** under Region
- Select Restart Safari

## Allowing pop-up windows

To configure your web browser to allow pop-up windows for ANU websites is as follows:

### Internet Explorer

- Select **Tools**, **Pop-up Blocker** and then **Pop-up Blocker Settings**
- Type \*.anu.edu.au in the Address of website field
- Select **Add**
- Select **Close**.

### Mozilla Firefox

- Select **Tools and Options**
- In the Content tab select **Exceptions** beside Block popup windows.
- Type \*.anu.edu.au in the Address of website field
- Select **Allow**
- Select **Close**.

### Safari

- From the Safari menu, uncheck Block Pop-Up Windows menu option.

## Blank or grey page instead of PDF file in ANUHub/HORUS using Chrome

The issue occurs when the Adbock Plus extension is installed and enabled. The extension prevents PDFs generated from ANUHub/HORUS from displaying and instead displays the blank page. To resolve the issue, disable the extension by typing chrome://extensions into the address bar, then remove the 'Enabled' check mark next to the Adblock Plus extension.

## Contact

- ANU Service Desk
- +61 2 612 54321
- [ANUConnect portal](https://anuconnect.anu.edu.au/services )

Page Owner: [Information Technology Services](mailto:communications.its@anu.edu.au)