Books

Source: https://cambridgeservicealliance.eng.cam.ac.uk/resources/books Parent: https://cambridgeservicealliance.eng.cam.ac.uk/

Required

Published Books

[Data-Driven Customer Experience Transformation

Author: Mohamed Zaki\ Publisher: Kogan Page\ Date: 2025](/resources/books/data-driven-customer-experience-transformation)

[Handbook of Service Experience

Author: Various\ Publisher: Edward Elgar Publishing\ Date: February 2025](/handbook-service-experience)