# Books

**Source**: https://cambridgeservicealliance.eng.cam.ac.uk/resources/books
**Parent**: https://cambridgeservicealliance.eng.cam.ac.uk/

Required

## Published Books

[Data-Driven Customer Experience Transformation

Author: Mohamed Zaki\
Publisher: Kogan Page\
Date: 2025](/resources/books/data-driven-customer-experience-transformation)

[Handbook of Service Experience

Author: Various\
Publisher: Edward Elgar Publishing\
Date: February 2025](/handbook-service-experience)