Cambridge Service Alliance
Source: https://cambridgeservicealliance.eng.cam.ac.uk/ Parent: https://advanceonline.cam.ac.uk/courses/data-driven-design-for-customer-experience-cx?coe_epec=1&utm_source=epec&utm_medium=web_referral&utm_campaign=CAO_CEX_TOF_epec_courses_LIST_B2C
At the forefront of service transformation in the digital era
A unique global alliance between the University of Cambridge and some of the world’s leading businesses.
Welcome to the CSA
Meet the Team...
CSA Research
Research Themes
News
[2 Mar 2026
Masterclass: Agentic AI in Service Experience](/news/masterclass-agentic-ai-service-experience) [19 Feb 2026
New Publication - AI-Agents in Customer Experience for Vulnerable Consumers](/news/new-publication-ai-agents-customer-experience-vulnerable-consumers) [9 Feb 2026
New Publication - AI Agents in Service Experience](/news/new-publication-ai-agents-service-experience) [2 Feb 2026
AI-Powered Leadership: Unlocking Business Value with AI Strategy Programme](/news/ai-powered-leadership-unlocking-business-value-ai-strategy-programme) [2 Feb 2026
NEW PUBLICATION - Feb 2026](/news/new-publication-feb-2026) [18 Dec 2025
Festive Message 2025](/news/festive-message-2025)
Webinars
The AI Adoption in Digital Service Transormation: How Startups Innovate, Enterp… The Future of AI Agents in Service Experience - Sep 2025 The Future of AI Agents in Service Experience - May 2025
Partners
CSA Partners