# Navigate at uzh-shop.ch

**Source**: https://shop.uzh.ch/en/faq/
**Parent**: https://shop.uzh.ch/en/lifestyle/

# Do you have questions (FAQ's)

On this page you will find answers to Frequently Asked Questions.

- [My login no longer works, what is the problem?](#)

  Use the "Forgot password" function and receive a link to reassign a personal password.
- [I can't enter a quantity on the item, why?](#)

  If you wish to order an item but cannot enter a quantity and the shopping cart icon does not appear, this means that the item is currently unavailable and therefore cannot be ordered. In an urgent case, please contact us by e-mail or phone to find out when the item will be available again.
- [Is there a minimum order quantity?](#)

  No, there is no minimum order quantity. Please note, however, that even for small orders and small order amounts the full shipping costs must be charged.
- [What options do I have to pay for my purchases?](#)

  Payment must be made by credit card (Visa, Master), Postcard or TWINT (for Switzerland and Liechtenstein).
- [Can articles be shipped abroad?](#)

  Yes, parcels are sent by Swiss Post up to a gross weight of 2 kg and a maximum parcel size of 90 cm (width/height/length).

  - Economy: unregistered, without Track&Trace, package loss at buyer's risk\
  - Priority: registered, with Track&Trace, insured

  Please also note that any customs costs or value-added tax on importation are not included in the price and must be paid by the recipient.
- [How long does the delivery take?](#)

  As a rule, delivery times apply according to the information under the heading "Delivery conditions". In urgent cases, please [contact](mailto:unibe.shop@pandinavia.ch) UZH-Merchandise-Partner Pandinavia in advance (shop.uzh@pandinavia.ch, Tel. +41 043 266 22 66). Please note that public holidays, production or company holidays may affect delivery times accordingly. The shipping times are a guideline and may vary, especially for deliveries abroad.
- [What are the shipping costs?](#)

  The shipping costs are indicated under the heading "Delivery conditions" and are visible in the order process.
- [Can I pick up the ordered goods?](#)

  The goods ordered online are delivered directly to the customer by UZH-Merchandise-Partner Pandinavia. A pick-up at the University of Zurich is not possible. However, the goods can be collected directly from Pandinavia in Kloten.
- [Can the items be returned?](#)

  If you do not like an item and it is unused, you can return it to UZH-Merchandise-Partner Pandinavia within 14 days. Please follow the instructions and conditions under the heading "[Terms of Delivery](https://shop.uzh.ch/en/terms-of-delivery/)".
- [Can the articles be exchanged?](#)

  If you wish to exchange the item, you can return the item within 14 days to UZH-Merchandise-Partner Pandinavia, whereupon they will make the exchange or offer you either a full refund of the value of the item or the delivery of a replacement item if the exchange is not possible. Please follow the instructions and conditions under the heading "[Terms of Delivery](https://shop.uzh.ch/en/terms-of-delivery/)".
- [I have received a damaged item, what should I do?](#)

  If the goods have been damaged during shipment, please inform UZH-Merchandise-Partner Pandinavia by e-mail within 48 hours of receiving the goods. Return the item to Pandinavia within 14 days and Pandinavia will send you a replacement or offer you either a full refund or a replacement if the item is no longer available. Please follow the instructions and conditions under the heading "[Terms of Delivery](https://shop.uzh.ch/en/terms-of-delivery/)".
- [Why do you recommend my email address as a username?](#)

  Your email address is unique in the world. The e-mail address as a user name is a clearly defined term.  Passwords are stored securely encrypted. If the password is lost, a new password can be created quickly and automatically.
- [Which browsers are supported?](#)

  The pages displayed in the UZH-Webshop are tested and optimized for the following browsers:

  - Microsoft Internet Explorer 9 - 11\
    Mozilla Firefox 4 - 42\
    Safari 5.1 - 9\
    Google Chrome 6 - 46\

**E-Mail: [support@pandinavia.ch](mailto:support@pandinavia.ch)**\
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