# UTSServiceCentreCustomerServiceCharter

**Source**: https://www.uts.edu.au/for-students/current-students/support/contacts/uts-service-centre-customer-service-charter
**Parent**: https://www.uts.edu.au/for-students/current-students/managing-your-course/ask-uts

UTS Student Centres provide prompt, friendly, accurate and consistent advice and guidance to our students and stakeholders.

**ON THIS PAGE**

- [Our services](#Services)
- [Our stakeholders](#Stakeholders)
- [Our purpose](#Purpose)
- [Contact details](#Contactdetails)

## Our services

**Responding to enquiries related to all aspects of the student lifecycle:**

|  |  |
| --- | --- |
| Subject and course information | Leave of absence |
| Admission requirements | Credit recognition and concurrent study |
| Fees and scholarships | Graduation matters |
| Course progression and study plans | ID card issuance |
| Subject enrolment and timetabling | Travel concession |
| Academic caution and sanctions | Student letters, transcripts and testamurs |
| Exam related and academic progress applications | Helping students navigate UTS systems |

## Our stakeholders

- UTS students
- UTS faculties and support units
- UTS staff
- External partners and members of the public
- Our colleagues

## Our purpose

To provide prompt, friendly, accurate and consistent advice and guidance to our students and stakeholders.

A collaborative approach between UTS staff and students is key to our success.

### Students

### Future students and the public

**CONTACT**\
\
**Phone:** 1300 ASKUTS (1300 275 887)\
**Online:** [ask.uts.edu.au](https://www.uts.edu.au/current-students/managing-your-course/ask-uts/ask-uts)\
**In person:** Building 10 Student Centre,  Level 2, 235 Jones Street Ultimo